# c.vision SaaS Terms of Use and End-User License Agreement

**Version:** 2026-07-17  
**Effective date:** 17 July 2026

## Important — read carefully before using c.vision

These c.vision SaaS Terms of Use and End-User License Agreement (the “Terms”) are a legal agreement between Cancilico GmbH (“Cancilico”, “we”, “us”, or “our”) and the customer that purchases, evaluates, accesses, or uses c.vision (“Customer”, “you”, or “your”). A Customer may be an organization or an individual consumer. An individual who accesses c.vision for an organization is an “Authorized User”.

These Terms govern access to and use of the c.vision hosted services, desktop applications, MyeloAID models and functionality, documentation, reports, outputs, and related materials (collectively, the “Software”). By selecting the acceptance checkbox and submitting acceptance, you agree to these Terms. An Authorized User also agrees to comply with these Terms when using the Software on behalf of a Customer. If you do not agree, do not use the Software.

If Customer and Cancilico have entered into an order form, evaluation agreement, data processing agreement, enterprise agreement, or other written agreement concerning the Software (an “Order Form”), the Order Form forms part of the agreement and controls to the extent of a conflict with these Terms.

## 1. License and access rights

Subject to these Terms, the applicable Order Form, and payment of applicable fees, Cancilico grants Customer and its Authorized Users a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Software during the agreed subscription or evaluation period solely for Customer’s internal purposes.

The Software is licensed, not sold. Except for the rights expressly granted in these Terms, Cancilico and its licensors reserve all rights in the Software.

Access requires an active subscription, evaluation, or other authorization issued by Cancilico. Subscription scope, usage allowances, fees, payment terms, evaluation conditions, support commitments, and service levels are governed by the applicable Order Form. Failure to pay applicable fees may result in suspension or termination in accordance with Section 10.

## 2. Research use only and AI acknowledgement

Unless Cancilico expressly states otherwise in a written agreement for a specifically authorized version, the Software is provided for Research Use Only (“RUO”). It is not a medical device and must not be used for diagnostic procedures, clinical decision-making, treatment selection, patient management, or any other purpose that directly determines patient care.

The Software uses machine-learning and image-analysis methods trained and evaluated on selected data. Available data cannot represent every disease, specimen, preparation method, scanner, microscope, image format, laboratory workflow, or hardware variation. Outputs may therefore contain errors, omissions, false positives, false negatives, or unexpected results.

Customer must ensure that appropriately qualified personnel conscientiously and independently review all outputs using suitable source data, validated methods, laboratory procedures, and quality controls. The Software does not replace professional judgment.

## 3. Accounts and Customer responsibilities

Customer must provide accurate account information, keep authentication credentials confidential, prevent unauthorized account sharing, and promptly notify Cancilico of suspected unauthorized access or security incidents. Customer is responsible for activity performed through its accounts and for ensuring that Authorized Users are properly trained, authorized, and bound by appropriate confidentiality and data-protection obligations.

Customer is responsible for determining whether the Software is suitable for its intended research workflow, configuring and operating supported equipment correctly, following the documentation and applicable institutional policies, and maintaining appropriate copies of source data and other information submitted to the Software.

Customer must comply with all applicable laws and regulations, including research, healthcare, privacy, data-protection, export-control, sanctions, and anti-corruption requirements.

## 4. Restrictions

Customer and Authorized Users must not:

- use the Software for a diagnostic, treatment, or other clinical purpose prohibited by Section 2;
- submit data without the rights, legal basis, notices, permissions, and safeguards required by these Terms and applicable law;
- attempt to gain unauthorized access to any account, system, model, source code, or data;
- bypass or interfere with security measures, usage limits, access controls, audit functions, or other technical restrictions;
- reverse engineer, decompile, disassemble, copy, modify, translate, or create derivative works from the Software, except where a non-waivable law expressly permits the activity;
- distribute, sublicense, rent, lease, lend, resell, or otherwise make the Software available to an unauthorized third party;
- use the Software or its outputs to develop, train, benchmark, validate, or improve a competing product without Cancilico’s prior written permission;
- introduce malicious code, disrupt service availability, or use the Software in a manner that harms Cancilico, another customer, or a third party;
- use the Software for or on behalf of a prohibited person, territory, or purpose; or
- remove or alter proprietary, attribution, safety, RUO, or legal notices.

## 5. Submitted data, privacy, and AI improvement

“Submitted Data” means images, files, labels, corrections, annotations, metadata, prompts, configuration, and other information submitted to or generated through Customer’s use of the Software. Customer retains its rights in Submitted Data.

Customer must not submit directly identifying patient information. Patient-related Submitted Data must be pseudonymized before submission, and Customer must keep any re-identification key separate from and outside the Software. Customer represents and warrants that it has all rights, authority, legal bases, notices, permissions, and safeguards required to submit and permit processing of Submitted Data as described in these Terms.

Customer grants Cancilico and its subprocessors a worldwide, non-exclusive, royalty-free right to host, reproduce, transmit, transform, analyze, combine, and otherwise process Submitted Data to:

- provide, operate, secure, maintain, and support the Software;
- troubleshoot incidents, prevent abuse, and monitor performance and reliability;
- produce requested analyses, reports, and other outputs; and
- research, train, test, validate, evaluate, and improve Cancilico’s services, algorithms, and machine-learning models.

These rights apply during the subscription or evaluation period and for the retention period applicable under the Order Form, Cancilico’s documented retention practices, or law. After that period, Cancilico may retain and use de-identified or aggregated datasets, statistics, evaluation results, and trained-model parameters that do not identify a person or Customer. Cancilico will not attempt to re-identify de-identified information.

The Software may record security, operational, and audit information, including User identity, access times, actions, system state, and acceptance of these Terms. Personal data is processed as described in Cancilico’s applicable privacy information, available at https://cancilico.com/privacy-policy/, and as otherwise agreed in writing.

Each party must protect the other party’s confidential information using reasonable care and use it only for the purposes of the parties’ relationship, except where disclosure is authorized by the disclosing party or required by law.

## 6. Intellectual property and feedback

Cancilico and its licensors retain all rights, title, and interest in the Software, models, algorithms, documentation, designs, trademarks, improvements, and other technology, including improvements developed using Submitted Data in accordance with Section 5. No ownership rights in the Software are transferred to Customer.

Subject to these Terms and the applicable Order Form, Customer may use reports and outputs generated for Customer’s internal RUO purposes. Customer is responsible for reviewing those outputs and for any conclusions or actions based on them.

If Customer or an Authorized User provides suggestions, corrections, or other feedback about the Software, Cancilico may use that feedback without restriction or payment, provided that Cancilico does not publicly identify Customer as its source without permission.

## 7. Third-party services and open-source software

The Software may rely on or interoperate with third-party infrastructure, equipment, software, or services. Third-party products and services are governed by their own terms and may change or become unavailable. Cancilico is not responsible for third-party systems outside its control.

The Software may include open-source components. Those components remain subject to their applicable open-source licenses, which control in the event of a conflict concerning the relevant component.

## 8. Availability, updates, and changes

Cancilico may update the Software to improve functionality, security, compliance, performance, or reliability. Features may change or be discontinued, particularly during an evaluation, beta, preview, or early-access period. Any binding availability, maintenance, support, or service-level commitments are stated in the applicable Order Form.

Cancilico may issue a new version of these Terms. Where required by law, Cancilico will provide reasonable advance notice of material changes. Users may be required to review and accept a new version before continuing to access the Software. Changes do not reduce mandatory consumer rights.

## 9. Warranties and disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SOFTWARE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”. CANCILICO DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND RESULTS. CANCILICO DOES NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR SUITABLE FOR A REGULATED OR CLINICAL PURPOSE.

The limitations in this Section do not exclude any warranty, remedy, conformity requirement, or other right that cannot lawfully be excluded, including mandatory rights available to consumers.

## 10. Suspension and termination

Cancilico may suspend access where reasonably necessary to address a security risk, unlawful or prohibited use, a material breach, non-payment, or a risk to the Software, Cancilico, another customer, or a third party. Where reasonably practicable, Cancilico will provide notice and an opportunity to remedy the issue.

Either party may terminate as provided in the applicable Order Form or if the other party materially breaches the agreement and, where the breach can be remedied, fails to remedy it within a reasonable period after notice. Statutory termination and withdrawal rights remain unaffected.

Upon termination or expiry, the license and access rights end and Customer and its Authorized Users must stop using the Software. Data return, export, retention, and deletion are governed by Section 5, the applicable Order Form, documented retention practices, and legal obligations.

Sections intended by their nature to survive—including restrictions, confidentiality, intellectual property, retained-data rights, disclaimers, liability, and governing law—remain effective after termination.

## 11. Limitation of liability

Cancilico is liable without limitation for intent and gross negligence; injury to life, body, or health; liability under applicable product-liability law; fraud; and guarantees expressly given by Cancilico.

For slight negligence, Cancilico is liable only for breach of an essential contractual obligation whose performance is necessary for the proper performance of the agreement and on whose performance Customer may ordinarily rely. In that case, liability is limited to the foreseeable damage typical for this type of agreement.

To the maximum extent permitted by law, Cancilico is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, anticipated savings, or data. Where a monetary cap is legally permitted, Cancilico’s aggregate liability is limited to the amount paid or payable for the Software during the twelve months preceding the event giving rise to the claim, unless the applicable Order Form provides a different cap.

Nothing in these Terms limits mandatory consumer rights or liability that cannot legally be limited.

## 12. Consumer rights

If Customer is a consumer, Customer benefits from all mandatory rights under the law applicable at Customer’s habitual residence. Nothing in these Terms limits any statutory right of withdrawal, conformity right, remedy, or protection that cannot be waived. Any legally required information about withdrawal rights will be provided separately where applicable.

Customer may contact Cancilico first to seek an informal resolution of a concern. This does not restrict access to courts, authorities, or other remedies available under applicable law.

## 13. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

If Customer is a consumer, this choice of law does not deprive Customer of mandatory protections under the law of Customer’s habitual residence, and the statutory rules on jurisdiction apply. If Customer is a merchant, a legal entity under public law, or a special fund under public law, the courts at Cancilico’s registered office have exclusive jurisdiction to the extent permitted by law.

## 14. General provisions

If a provision of these Terms is invalid or unenforceable, the remaining provisions remain effective. The invalid or unenforceable provision will be replaced, to the extent legally permitted, by a valid provision that most closely reflects its purpose. Failure to enforce a provision is not a waiver.

Customer may not assign the agreement without Cancilico’s prior written permission. Cancilico may assign it as part of a merger, reorganization, financing, or transfer of the relevant business, subject to mandatory consumer rights.

These Terms and the applicable Order Form constitute the agreement concerning the Software and supersede prior communications on the same subject. Amendments must be made in the form required by applicable law.

## 15. Contact

Questions about these Terms or the Software may be sent to:

Cancilico GmbH  
Tatzberg 47  
01307 Dresden  
Germany  
Email: support@cancilico.com  
Website: https://cancilico.com